Frequently Asked Questions
Get the answers to some of our most commonly asked questions
Check out below for some of our most frequently asked questions asked by our customers.
Residential cleaning
Where are you based?
Waterboy Washing is based in Hamilton and service areas in Auckland, the greater Waikato, and Bay of Plenty areas, including Rotorua, Tauranga, and Whakatane.
What exterior cleaning services do you offer?
We offer a full range of exterior cleaning services, including soft washing, roof, gutter and concrete cleaning. To explore a more comprehensive list of services we offer head to our Residential Services page.
How often should I have my house exterior cleaned?
For most homes we recommend having the exterior cleaned every 12 to 18 months. However, for homes located in more humid and coastal areas every 8 to 12 months may be more appropriate.
Can you clean shingle roofs without causing damage?
Shingles require a more delicate approach to clean without causing any damage. We recommend a roof treatment rather than any pressure cleaning methods, it will take longer to see a difference but is the best option to reduce the chances of damaging your roof.
How long does an exterior clean take?
The duration of a clean deepends on the size and condition of the property. Most single-level residential homes can be cleaned in a few hours, while larger properties may take a full day. You’ll be advised at the time of your quote how long you can expect the clean to take.
Do I need to be home during the cleaning?
No, you don’t need to be home while we carry out the clean. However, we ask that any pets be shut inside while carry out our work, and any fragile or valuable items are removed from the exterior areas.
Do you offer free quotes?
Yes, we offer free, no-obligation quotes for all of our services. Head to our contact form to get in touch with our team for your quote.
commercial cleaning
Do you clean commercial properties?
Yes, we provide exterior cleaning services to both commercial and residential properties. We also have additional services for commercial properties including end-of-build/new-build cleans. Check our our Commecial Services page for more information about our commercial cleaning services.
What types of commercial properties do you clean?
We provide cleaning services for a wide range of commercial properties, including office buildings, new residential builds, retail stores, warehouses, apartment complexes, aged care villages, schools and industrial facilities.
Can you clean large, multi-storey properties?
Yes, we have the expertise and access to equipment to clean large commercial buildings, including multi-storey structures. Our team are certified for working at heights and using mobile elevating work platforms (MEWPs).
Do you work outside of regular business hours?
Yes, we understand that your operations need to continue uninterrupted and having us carrying out a clean during your work hours may be create a health and safety concern. We offer flexible scheduling, including after-hours and weekend cleaning to ensure minimal disruption to your business.
Do you work on contract for regular cleaning maintenance?
Yes, we can work with you to create a maintenance plan for your commercial property/ies. These contracts will ensure your building’s exterior remains clean and well-maintained year-round, in line with your business needs.
How do I get a quote for commercial cleaning services?
You can contact us via phone on 027 200 2000 to speak with us about your areas of concern, or, alternatively, you can contact us using our contact form.
Contact us to get your free no-obligation quote
Featured Reviews
Why Use Waterboy Washing?
Our talented team works daily to provide our clients with the best service available. Every job is manageable no matter your size or location, we will customize our services to suit the needs of your property. We provide top-to-bottom cleaning services including exterior soft washing and roof washing, as well as gutter, deck, patio, pavers, and fence cleaning. We work with both residential and commercial customers and offer discounts for pensioners.
Find out more about our Commercial Cleaning services and SuperGold offer for card holders.
Why Use Waterboy Washing?
Our talented team works daily to provide our clients with the best service available. Every job is manageable no matter your size or location, we will customize our services to suit the needs of your property. We provide top-to-bottom cleaning services including exterior soft washing and roof washing, as well as gutter, deck, patio, pavers, and fence cleaning. We work with both residential and commercial customers and offer discounts for pensioners.
Find out more about our Commercial Cleaning services and SuperGold offer for card holders.
Why Use Waterboy Washing?
Our talented team works daily to provide our clients with the best service available. Every job is manageable no matter your size or location, we will customize our services to suit the needs of your property. We provide top-to-bottom cleaning services including exterior soft washing and roof washing, as well as gutter, deck, patio, pavers, and fence cleaning. We work with both residential and commercial customers and offer discounts for pensioners.
Find out more about our Commercial Cleaning services and SuperGold offer for card holders.